Which persona is this?
Multi-user/network questions are usually Growing Greg, with some overlap into Bookkeeper Brenda's practice setups.
Network Edition / Multiuser Issues
Fast triage for lock files, host/workstation access, FileConnect browsing/update prompts, and one-user-at-a-time multiuser symptoms.
Lock file issue2 items
Error upon opening CF "Someone with this user ID is already signed in"
What to do
Solution will be the same for ALL lock file issues. 1. Have all users log out of AE and close AE completely 2. Go into where the CF is located and delete any access01.flk or lock0001.flk files 3. Have the user who couldn't log in before, log in first. 4. Have the rest of the users log back in.
Error upon opening CF "File may be locked or in use or access privileges may be incorrect"
What to do
Another option is to have all users log out and restart the host machine. Once host is restarted lock files should be gone but incase they aren't, delete them.
NEX/Win NE issues1 item
WS receives the message upon clicking Browse that they should update their File Connect version
What to do
They have a firewall that's blocking internal connections on that workstation. They either need to turn the FW off or make an exception within the firewall - no we dont touch the firewall, their IT needs to do that.