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Troubleshooting Guides

Live-call troubleshooting playbooks for AccountEdge -- payroll, inventory, bank reconciliation, sales/AR, accounts payable, cash basis reporting, installation & updates, emailing, and network/multiuser issues. Search below to jump straight to a topic, or open a guide directly. Unlike the Training Guides library, this content is also fully searchable from the main Support Hub homepage -- this page is just a focused way to search within troubleshooting content only.

Troubleshooting Guides · loading topic count…

Search the Troubleshooting Guides

This search only looks inside these 9 troubleshooting guides -- it's separate from the main Support Hub search. Try a keyword like "out of balance," "tax tables," "lock file," "inventory value," "DLL missing," or "MAPI."

🧾 Sales / AR

Sales, Invoicing & Accounts Receivable

Draft · not yet reviewed

AR/AP out-of-balance discovery, negative AR balances, customer prepayment timing, and Web Pay / Direct Pay / credit-card payment troubleshooting.

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📄 Accounts Payable

Accounts Payable & Vendor Bills

Draft · not yet reviewed

AP out-of-balance, vendor prepayment, fiscal-year timing, reversing a purchase order without breaking inventory value, refunding a bill, and electronic vendor payment setup.

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🏦 Bank Reconciliation

Bank Reconciliation Troubleshooting

Live

Out-of-balance issues, missing deposits, and wrong-account postings during bank reconciliation.

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📦 Inventory

Inventory Troubleshooting

Live

Quantity, value, average cost, serial/location issues, adjustments, and builds.

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💰 Payroll

Payroll Troubleshooting

Live

Standalone payroll troubleshooting playbook for live calls -- tax tables, employee cards, pay liabilities, YTD deductions, and payroll categories.

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📊 Cash Basis / ADI-ADE

Cash Basis Reporting / ADI-ADE Troubleshooting

New

ADI/ADE formulas, sales-tax ADE example, linked-account clarification, and conversion/opening-balance examples.

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⚙️ Installation & Updates

Installation & Update Troubleshooting

Live

Installation, update, missing DLL, .NET, registration, Mac crash, and window-sizing troubleshooting.

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🖧 Network / Multiuser

Network Edition / Multiuser Issues

Live

Lock files, FileConnect, host/workstation access, and one-user-at-a-time issues.

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About this library: These are the hub's live-call troubleshooting playbooks, gathered into one place as the guide count has grown past what fits cleanly in the sidebar. Unlike the Training Guides library (a fully self-contained pocket of the hub), these guides stay in the main Support Hub's global search too -- this page's search box is a narrower, focused version for when you already know you want a troubleshooting answer specifically, not a setup guide or reference page.